What This Service Delivers
What most often undermines a learning platform is not the platform itself, but teachers who were never trained well and fell back on old habits. ViewClass's Training and Onboarding ensures every role in your school knows exactly what to do before day one — and has a permanent reference afterwards.
What you get:
- Role-based training, not generic training: the system administrator on setup, management, and permissions; supervisors on follow-up, reports, and classroom visits; teachers on preparation, content, assignments, exams, grades, and communication.
- Remote, through virtual classrooms: sessions scheduled in coordination with the school, suiting any city and never disrupting the school day.
- Orientation for students and parents on what concerns them: logging in, following assignments and grades, communication, and the mobile app.
- Detailed user guides for every role — system administrator guide, teacher guide, student guide, parent guide — with illustrated steps and screens.
- Walkthrough videos for the core services that users return to when needed, without waiting for anyone.
- An activation supervisor accompanying your school continuously, who knows its settings and follows its training needs.
- Training on updates when new services are added or changes affect how work is done.
How It Works in ViewClass
- During activation: the system administrator is trained first (as the school's internal reference), then supervisors and teachers in remote role-based sessions.
- At launch: students and parents access their guides and videos, and the system administrator handles the first questions with the activation supervisor's support.
- Throughout the year: guides and videos remain a permanent reference for new staff, with the activation supervisor and technical support team for cases beyond that.
What Your School Gains
- Real adoption, not nominal adoption. A trained teacher uses the platform in daily work, not at the minimum required.
- Less dependence on specific individuals. When knowledge lives in guides and videos rather than one employee's memory, work does not stop when they leave or take leave.
- Fewer support requests. Most first-weeks questions are answered in the guides, freeing support for real cases.
- A faster return on the platform. Every week of delayed adoption is a week of subscription value lost; good training shortens that delay.
This service follows School Setup and integrates with Technical Support and Activation Supervisor and Virtual Classrooms — explore the Activation and Setup pillar or request a technical and commercial proposal.